FAQ & POLICIES | That Soul Glow

FAQ

Do you ship internationally?

Yes, unless there is a restriction in your country, then unfortunately I cannot. Please check with your local postal office to see if they currently accept packages from the U.S.

Are tent signs waterproof?

Tent signs are made with wood and metal hardware, so while they're durable, they’re not waterproof—so to preserve the life of your sign, I advise against displaying it in the rain or snow.

If the weather turns, people usually clip their sign inside their tents using carabiners, so it can still be displayed while staying dry.

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SHIPPING POLICIES

All orders are shipped within 1-5 business days.*

*Exceptions:
The order contains a custom made product.
Custom order shipping times will be communicated at the time of ordering.

REMINDER:
Please triple check your address before ordering, I am not responsible for stolen or misdelivered packages.
I have no control once the mail carrier has your package, however, customer satisfaction is my number one goal so please reach out via email if you have any issues.

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PRIVACY POLICY

Your privacy is important to us. This website collects personal information such as your name, email address, and payment details when you voluntarily provide it through forms, purchases, or subscriptions.

We may also automatically collect non-personal information such as browser type, device information, and pages visited for analytics and site optimization.

Your information is used to:

Process transactions
Deliver digital products or services
Send emails or updates (you may unsubscribe at any time)
Improve website performance and user experience

We do not sell or share your personal information with third parties except as necessary to operate this website (such as payment processors or email service providers).

By using this website, you consent to this Privacy Policy.

TERMS & CONDITIONS

By accessing and using this website, you agree to the following terms:

All content, products, and services provided on this website are for informational and educational purposes only.

You agree not to misuse, reproduce, or distribute any content without written permission.

We reserve the right to modify or discontinue any part of the website or offerings at any time without notice.

All sales are final unless otherwise stated.

Digital products are non-refundable once delivered.

Use of this website is at your own risk.

DISCLAIMERS:

The content provided on this website is for informational and educational purposes only and is not intended as professional, legal, financial, medical, or mental health advice.

Any spiritual guidance, intuitive insights, coaching, or tools offered are not a substitute for professional care.

Results are not guaranteed, and individual experiences may vary.

Any income, success stories, or results shared on this website are for inspirational and educational purposes only. There is no guarantee that you will achieve the same results.

Your outcomes depend on many factors, including personal effort, background, consistency, and external conditions.

By using this website and its content, you accept full responsibility for your actions and decisions.

AFFILIATE DISCLOSURES

Some links on this website may be affiliate links, meaning we may earn a small commission at no additional cost to you if you choose to make a purchase.

We only recommend products or services we genuinely believe in.

COOKIE POLICY

This website uses cookies to improve user experience and track website performance.

Cookies help us understand how visitors interact with the site.

By continuing to use this website, you consent to the use of cookies.

ACCESSIBILITY STATEMENT

We are committed to making our website accessible to all users, including individuals with disabilities.

We strive to ensure our website is usable and accessible in accordance with generally recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG).

If you experience any difficulty accessing content, have trouble viewing or navigating the website, or notice any accessibility issues, please contact us so we can assist you and improve your experience.

Contact: thatsoulglow@gmail.com

We value your feedback and are continuously working to improve the accessibility of our website.